1.Why do I have to register?
Eiuoo needs your name and e-mail address so that we can notify you and send you your prize when you win. Please be accurate!
2.How many numbers must I match to win?
Each entry that matches identically five (5) numbers drawn, pending verification of entrant's eligibility. If more than one (1) entry submitted matches all of the winning numbers selected, the Prize will be equally shared among the correct entries.
3.Can I change my numbers?
If you wish to change a number you’ve selected before you have clicked on ‘Submit’, just click on it again to de-select it, and then choose another number. You will not be able to change a number after you have submitted your entry.
4.Does the order of the winning numbers matter?
The order of the winning numbers doesn’t affect your choices. Winning is determined by the number of matches you have with the winning numbers.
5.How are the winning numbers chosen?
The winning numbers are chosen at random by a secure automated drawing process.
6.Can 2 people play from the same account?
Unfortunately, two people may not play from the same account. Each individual player must play from a separate account for security reasons. We want the registered player to win his or her prizes! However, more than one player can register and play from the same computer.
7.How will I know if I've won?
Just check your e-mail. We’ll automatically send you an e-mail with the winning numbers, the numbers you chose, and whether or not you won a prize.
9.What if I don’t get a Results e-mail?
Eiuoo sends Results e-mails to players who participate on the next game day. The winning numbers are posted and archived for each time on our website.
10.Are my details safe on your site?
Online security is an area of vital importance for all our customers. 128 bit SSL Encryption software is used on all the pages of our payment system, meaning your details are safe and secure.
11.Am I eligible to play?
To play on our site you must be 18 years of age or over and you must not physical located in Australia.
12.What identification do I need?
In most cases, we will not require you to provide us with any identification. However, if we are unable to verify the information that you provide to us when you register, we will require you to send us any or all of the following documentation:
- 1. Any identity certificate which include your photo. Such as copy of your passport, driving license or ID card.
- 2. Address identification. Such as a recent utility bill, a recent bank statement, etc.
13.Why do you have to verify me?
We have to verify all users to protect our customers against possible fraudulent activities.
14.How do I deposit money?
To deposit money into your account, please login and then click on the “deposit funds” button to access your deposit page.
15.Deposit method we accept.
- 1) Credit card: American express, Diner Club International, Master Card, Visa
- 2) IU Dolor prepaid card
17.How do I withdraw my funds?
To withdraw any funds, please log into your account and click on “withdraw funds” button and complete all the relevant information requested. Normally, it takes 10 working days for the refund process. And a check will send to you certified address.
19.How do I know the games are fair?
Our site only offers games that give genuinely random outcomes. The randomness of the games is thoroughly tested by our third party software testing experts before they are released for play.
20.How do I know the numbers are randomly generated?
Eiuoo has no influence on the outcome of any one play of any one game. All the genuinely random outcomes are monitored by the barrister.
21.How can I close my account
If you wish to close your account, please withdraw all your funds and send an email to customer service.
22.May I register a credit card at eiuoo website that is not in my name?
We are not recommending using other person’s credit card. If you do need to do it, pls provide the approvable authority from this person.